Choosing the right software that will boost the management of a towing company is not an easy task. There are a lot of factors that you will need to put into consideration before you can settle for particular software. Some of these factors are listed below:
The needs of your towing company: the software chosen should be able to help you in resolving the current managerial challenges that your company is facing. Every towing software model has a different design of operation and can be useful in a particular need.
For a towing company, you will need an app that will help you in receive calls from customers, know where the customer is at the moment using the GPS system in the app, and ensure that you respond to the customers’ distress calls within the shortest possible time.
Check out the reviews from other users: Before you can choose any software for your towing company, go through the reviews from customers who are using it or those that have been using it in the past. This will tell you if the software can be trusted or it is just another app that will fail when you need it most. Go for the app that has the most positive reviews.
Do not go for the cheapest: Though every business-minded person will want to go for the cheapest, this should not be the case in this matter. Towing software will either make your towing company more efficient or make you lose the confidence of your customers if it fails to work when you are most needed. Get an app that will fulfill the specific needs of your company regardless of the price as the gains will be more than the initial cost.
Seek advice from the experts: Towing software is technical and you will require having a little technical knowledge before making the purchase. You will need the help of a person who is more knowledgeable in the matters of management software so that he can guide you in choosing the best app. The person should not have any interest in any of the software so that he can help you in making a sound judgment. If you get help from someone who has an interest in one of the software, he will do all he can to convince you to get it even when he is aware of its shortcomings.
The right towing software will make the management of your towing company easier. It will also ensure that you maximize your profits by tracking the drivers and keep a record of all the properties owned by the towing company. When a customer reaches out to you for help, you will be able to track the towing truck that is nearest to where the client is located so that you offer the required help as soon as possible. This will win the trust of your customers as this will have the assurance that any time they need help, it will be provided without too much delay. The software may be expensive but the benefits that will be accrued out of its use will be worth the price.
A lot of towing companies especially those that are not well-established struggle with the idea of charging a higher price. They are afraid that if they do, the clients that have been getting towing services from them will take their business to the competitors. This should not be the case especially if your competitors are charging a higher price or they provide inferior services compared to the services you provide to them.
Below are valid reasons why you should raise the cost of your towing services:
If you are currently undercharging for your towing services: It is possible that you set the prices without knowing the current market price for towing services and as a result, you are charging very little. You can also note that all the towing companies are charging a particular higher price for their services.[ If any of the above is the case, it is time to raise the cost of your towing charges.
To enable you to work less and still get a similar amount: If you are sure that there are some customers who will be willing to pay more as long as they get quality services, you can consider raising your rates since you will be able to earn a similar amount while working for less. Raising the towing fees will make some customers look for alternative services and you should raise the price if you are able to bear losing them.
To maximize your profits: You may realize that you are not getting enough while charging the current fee or you are not able to meet the overhead costs for your company. You should consider the cost of the fuel, the amount that you will pay to the towing driver, the wear and tear of the towing vehicle, and other overhead costs before deciding on the right price to charge your customers.
Get better clients: If you are looking to work with clients that do not mind paying any amount as long as you provide the quality of services they are looking for, your rates have to be higher. There are those clients who want to stand out because of their social status and to attract such; the rates charged for the towing services have to be higher.
If the competitors have raised their prices: If the people that offer towing services in your locality have increased their rates, you should also consider raising your charges as well. You can wait for some time to know how the increased price for towing services will impact on the number of clients going to them for their services. If the answer is positive, you can also increase your prices so that you can earn the extra income from the price hike.
Another reason why the towing price will be increased is when there is no competition for the provision of towing services in your locality. Being in such a situation means that despite the amount you will be charging, your clients will keep coming to you for towing services since there is no competition. You can also improve the quality of your services and base the price increase on the better services offered.
Running a successful towing company is not an easy task. Your customers will need you to stay alert for 24 hours every day of the week and also be at the place they will be needing help within the shortest possible time. As a result of all these demands and also the need to make a profit out of your operations, you will need to have reliable software that you can use in the management of your towing company.
Below are some of the benefits that will be achieved from the right use of software in managing a towing company:
You will be able to know the location of the towing vehicles always: Most of the management software apps have the GPS facility that will allow you to know where the vehicle is. This will enable you to respond to customers calls with ease as all you have to do is to contact the driver who is near the location of the customer.
Improved communication: The software will make it easier to communicate with the employees as well as the customers who may be needing help. The submission of reports from every party involved will be automated and this will make it easier for the manager to know the progress of the company without too much struggle.
Improved maintenance of towing vehicle: You can look for software that has a diagnostic system that will enable you to know the part of the towing vehicle in need of repair. This will help in avoiding scenarios where the tow vehicle will break down in the process of towing a client’s vehicle, a situation that will ruin the credibility of the company.
The software will also help you to know the total mileage of the towing truck, the fuel consumption as well as the time that the vehicle’s engine remains idle.
Reduced management cost: running a towing company using management software will help in reducing overhead costs and maximizing profits.
You will be able to handle repairs on time before the damage becomes extensive thus saving up on repair costs.
All the payments will be recorded which will help in avoiding double entry or double pay. Employees will be paid for the hours worked without any errors unlike in manual calculation where a lot of errors occur.
It will also help in reducing the incidences of theft from employees.
The safety of the tow drivers will be enhanced: Driving a tow vehicle that is properly maintained brings the assurance that everything will work out well. Most of the management software apps will help in knowing what needs to be done on the towing vehicles at all times and what needs to be upgraded. This will keep the tow vehicles in good condition which will reduce their chances of breaking down or causing an accident in the course of their duties.
A software app will help in making the management of a towing company easier and also maximize on the profits. Employees who are aware of the monitoring will be more efficient in carrying out their duties and the customers will have more trust in your business. The greatest secret is getting the right app that will serve the needs of the towing company.